Terms of Service

Effective Date: September 26, 2026

Welcome to VEVOO. These Terms of Service govern your use of the VEVOO website and your purchase of products through our online store.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About VEVOO

VEVOO is an online e-commerce store serving customers in Pakistan and offering products across multiple categories, including electronics, gadgets, kitchen products, beauty and fashion items, home accessories, and other consumer products.

2. Use of Our Website

You agree to use the VEVOO website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the operation or security of the website.

• Copy, reproduce, or misuse our website content without permission.

• Submit false, misleading, or unauthorized information.

• Use the website in a way that could harm VEVOO, its customers, or service providers.

We reserve the right to restrict or terminate access to the website where necessary.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.

• Product packaging may vary from the images shown.

• Specifications, features, or availability may change from time to time.

• Minor differences between product images and the actual product may occur.

If a significant error is discovered, VEVOO reserves the right to correct the information and, where appropriate, contact the customer regarding the order.

4. Prices & Availability

All prices displayed on the website are subject to change without prior notice.

Products are subject to availability. Adding a product to your cart does not guarantee that the product will remain available until the order is completed.

VEVOO reserves the right to correct pricing errors, availability information, or product information before or after an order is placed.

If an order is affected by a significant error, we may contact the customer to confirm the order or cancel the affected order and provide an appropriate resolution.

5. Orders

When you place an order with VEVOO, you agree to provide accurate and complete information, including your:

• Full name

• Phone number

• Delivery address

• City/area

• Email address, where required

• Other information necessary to process your order

After receiving an order, VEVOO may contact you by phone, WhatsApp, SMS, email, or another available method to confirm order and delivery details.

An order confirmation does not necessarily mean that the order has been finally accepted. VEVOO reserves the right to cancel or decline an order where necessary.

6. Cash on Delivery

VEVOO may offer Cash on Delivery (COD) for eligible orders within Pakistan.

For COD orders, payment is generally collected upon delivery according to the applicable order terms.

Customers are responsible for providing a valid phone number and complete delivery address and for being available to receive their order.

Repeated refusal of confirmed orders or misuse of the COD service may result in restrictions on future COD orders.

7. Shipping & Delivery

VEVOO works with third-party courier and delivery companies to deliver orders.

Delivery times are estimates and may vary depending on:

• Customer location

• Courier operations

• Weather conditions

• Public holidays

• High order volumes

• Unexpected transportation or logistical delays

• Other circumstances beyond VEVOO's reasonable control

VEVOO is not responsible for delays caused by circumstances outside its reasonable control.

Customers should ensure that their delivery information is complete and accurate.

8. Returns, Exchanges & Refunds

Our 7-Day Return & Refund Policy applies to eligible products.

Customers should review the Return & Refund Policy before placing an order.

Return eligibility may vary depending on the product category, condition, and reason for the return.

Please do not send a product back without first contacting VEVOO and receiving return instructions.

9. Cancellations

Customers may request cancellation of an order as soon as possible after placing it.

Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, the applicable Return & Refund Policy may apply.

VEVOO may also cancel an order due to circumstances including product unavailability, pricing or listing errors, suspected fraudulent activity, delivery limitations, or other legitimate business reasons.

10. Intellectual Property

All content on the VEVOO website, including but not limited to:

• Brand name and logo

• Text

• Product descriptions

• Graphics

• Images

• Website design

• Icons

• Promotional materials

is owned by VEVOO or used with appropriate rights or permission, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or commercially use VEVOO content without prior written permission.

11. Third-Party Services

VEVOO may use third-party services such as Shopify, payment providers, courier companies, analytics services, advertising platforms, and other business service providers.

These services may have their own terms and privacy policies. VEVOO is not responsible for the independent policies or practices of third-party service providers.

12. Limitation of Liability

To the extent permitted by applicable law, VEVOO will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products, except where such limitation is not permitted by law.

Our responsibility regarding a product or order will generally be limited to the remedies available under our applicable policies and applicable law.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.

13. Force Majeure

VEVOO will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, strikes, transportation disruptions, internet or technology failures, courier disruptions, or other unforeseen events.

14. Changes to These Terms

VEVOO may update these Terms of Service from time to time.

Any changes will become effective when the updated Terms are published on this page, unless otherwise stated.

You should review this page periodically to stay informed about the current Terms.

15. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws and regulations of Pakistan.

Any disputes will be handled in accordance with applicable Pakistani law and the jurisdiction of the appropriate courts or authorities.

16. Contact Us

If you have any questions about these Terms of Service, your order, or our policies, please contact VEVOO through the contact details provided on our website.

VEVOO
Pakistan

Thank you for shopping with VEVOO.